Refund Policy

1. Service Satisfaction

• We strive for 100% client satisfaction. If you’re unhappy with a service, please notify us within 48 hours to discuss a remedy (e.g., complimentary adjustment or partial refund).

• No cash refunds will be issued for completed services. Adjustments are offered at the salon’s discretion.

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2. Cancellations & Deposits

• Prepaid deposits (for appointments over ZAR 500 or group bookings) are:

  • Refundable if cancelled ≥ 24 hours before the appointment.

  • Non-refundable for late cancellations (< 24 hours) or no-shows.

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3. Product Returns

• Unopened, unused products in original packaging may be returned within 7 days for a full refund.

• Opened products may only be returned if faulty or expired (proof of purchase required).

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4. Exceptions

• Allergies/Reactions: If a product causes an adverse reaction (with medical proof), we’ll offer a refund or exchange.

• Service Guarantee: Issues must be reported within 48 hours. Refused adjustments void refund eligibility.

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5. How to Request a Refund

1. Contact us via email at bookingeclatbeaute@gmail.com within the specified timeframe.

2. Provide your booking details and reason for the request.

3. Refunds will be processed within 5–7 business days via original payment method.

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Note: This policy does not affect your statutory rights under the South African Consumer Protection Act (CPA).